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ACD Support Department

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Our Support dept. is a full fledged facility situated at Royal Road, Belle Rose with latest technology & parking facility.

Kindly read our support charges carefully as well our Warranty terms and conditions below:


Support Charges & Warranty :

Diagnostic &
Troubleshooting for
non-warranty repairs
Data
Back-up & Restore
Fee
Minimum
1 hour
or less
Labour
Charge
From Delivery Date Parts Labour Transport Service ACD Clients Others Diagnostic
Fee
Rs. Rs. Rs.
COMPLETE PC 1 MTH FREE FREE FREE PROVIDED NOT APPLICABLE
COMPLETE PC 1 YR FREE FREE CHARGED PROVIDED FREE CHARGED 450.00 500.00 400.00
LAPTOPS 1 YR FREE FREE CHARGED PROVIDED FREE CHARGED 450.00 500.00 500.00
PRINTERS (EXCLUDING CARTRIDGE) 1 YR FREE FREE CHARGED PROVIDED FREE CHARGED 250.00 250.00
MONITORS 1 YR FREE FREE CHARGED PROVIDED FREE CHARGED 250.00 500.00
ACCESSORIES 1 MTH EXCHANGE NOT APPLICABLE CHARGED 100.00 100.00
CONSUMABLES 48 HOURS EXCHANGE NOT APPLICABLE CHARGED 100.00 100.00
SPARE PARTS 1 YR EXCHANGE NOT APPLICABLE CHARGED 100.00 200.00
ORIGINAL SOFTWARE NO WARRANTY FREE IF SUPPLIED CHARGED 450.00 500.00

 

Transport Charges :

Pick up
& Delivery
Pick up
OR Delivery only
Rs. Rs.
NORTH 400.00 250.00
SOUTH 400.00 250.00
EAST 400.00 250.00
WEST 400.00 250.00
CENTRE 300.00 200.00

Terms & Conditions

1.0 WARRANTY WILL BE EXECUTED ONLY ON PRODUCTION OF WARRANTY CERTIFICATE (NON-TRANSFERABLE) OR EVIDENCE OF PURCHASE DATE

2.0 WARRANTY WILL BE EXECUTED ONLY ON HARDWARE WITH SUPPLIED LICENSED SOFTWARE

3.0 WARRANTY IS VALID ON EQUIPMENT COMMISSIONED BY ACD COMPUTERS LTD IN MAURITIUS AND ITS DEPENDENT TERRITORIES ONLY

4.0 WARRANTY IS VALID ONLY IF USED WITH PERIPHERAL CABLING AND ACCESSORIES APPROVED BY ACD COMPUTERS LTD

5.0 WARRANTY WILL BE WITHHELD IF ANY AMOUNT IS DUE ON THE ITEM SOLD

6.0 WARRANTY IS NOT VALID ON ANY ITEM WHICH DOES NOT SHOW THE SERIAL NO. AS PER INVOICE / WARRANTY CARD

7.0 WARRANTY DOES NOT APPLY ON:



7.01 SOFTWARE
7.02 PHYSICAL DAMAGE THROUGH MISUSE OR MISHANDLING
7.03 BURNED CIRCUITS AND PARTS
7.04 TAMPERING OF WARRANTY TAGS
7.05 INSECT INTRUSION
7.06 OXIDATION TO MAINBOARD AND CIRCUITS
7.07 FLOODING OR LIQUID SPILLING
7.08 ELECTRICAL PROBLEMS / UNSTABLE SUPPLY
7.09 DISKDRIVE HEADS AND LENS
7.10 KEYBOARD SWITCHES
7.11 NO-DIAL ERROR ON MODEMS
7.12 PRINTER HEADS / INK CARTRIDGES / TONERS / PRINTER RIBBONS


8.0 ITEMS NOT COLLECTED WITHIN ONE MONTH REPAIR COMPLETION DATE WILL BE DISPOSED OF

9.0 EQUIPMENT WILL BE COLLECTED FOR REPAIRS SUBJECT TO ALL DATA, CONTACT AND MAILS BACK UPS BEING DONE BY CLIENT

10.0 ACD COMPUTERS LTD SHALL NOT BE LIABLE FOR ANY LOSS OF DATA WHERE CLIENT REQUIRES BACK UP AND RESTORE OF DATA, CONTACT AND MAIL FILES

11.0 ACD COMPUTERS LTD SHALL NOT BE LIABLE FOR ANY BREACH OF CONFIDENTIALITY ARISING OUT OF THE HANDLING OF EQUIPMENT UNDER

REPAIRS SUBMITTED WITH UNSECURED PERSONAL DATA FILES.

 

Support Center

For support enquiries, please contact ACD Computers Support Centre:

  • Tel: (+230) 464 7171
  • Fax: (+230) 465 8484
  • Email: