Support
Our Support dept. is a full fledged facility situated at Royal Road, Belle Rose with latest technology & parking facility.
Kindly read our support charges carefully as well our Warranty terms and conditions below:
Support Charges & Warranty :
| Diagnostic & Troubleshooting for non-warranty repairs |
Data Back-up & Restore Fee |
Minimum 1 hour or less Labour Charge |
||||||||
| From Delivery Date | Parts | Labour | Transport | Service | ACD Clients | Others | Diagnostic Fee |
|||
| Rs. | Rs. | Rs. | ||||||||
| COMPLETE PC | 1 MTH | FREE | FREE | FREE | PROVIDED | NOT APPLICABLE | ||||
| COMPLETE PC | 1 YR | FREE | FREE | CHARGED | PROVIDED | FREE | CHARGED | 450.00 | 500.00 | 400.00 |
| LAPTOPS | 1 YR | FREE | FREE | CHARGED | PROVIDED | FREE | CHARGED | 450.00 | 500.00 | 500.00 |
| PRINTERS (EXCLUDING CARTRIDGE) | 1 YR | FREE | FREE | CHARGED | PROVIDED | FREE | CHARGED | 250.00 | 250.00 | |
| MONITORS | 1 YR | FREE | FREE | CHARGED | PROVIDED | FREE | CHARGED | 250.00 | 500.00 | |
| ACCESSORIES | 1 MTH | EXCHANGE | NOT APPLICABLE | CHARGED | 100.00 | 100.00 | ||||
| CONSUMABLES | 48 HOURS | EXCHANGE | NOT APPLICABLE | CHARGED | 100.00 | 100.00 | ||||
| SPARE PARTS | 1 YR | EXCHANGE | NOT APPLICABLE | CHARGED | 100.00 | 200.00 | ||||
| ORIGINAL SOFTWARE | NO WARRANTY | FREE IF SUPPLIED | CHARGED | 450.00 | 500.00 | |||||
Transport Charges :
| Pick up & Delivery |
Pick up OR Delivery only |
|
| Rs. | Rs. | |
| NORTH | 400.00 | 250.00 |
| SOUTH | 400.00 | 250.00 |
| EAST | 400.00 | 250.00 |
| WEST | 400.00 | 250.00 |
| CENTRE | 300.00 | 200.00 |
Terms & Conditions
1.0 WARRANTY WILL BE EXECUTED ONLY ON PRODUCTION OF WARRANTY CERTIFICATE (NON-TRANSFERABLE) OR EVIDENCE OF PURCHASE DATE
2.0 WARRANTY WILL BE EXECUTED ONLY ON HARDWARE WITH SUPPLIED LICENSED SOFTWARE
3.0 WARRANTY IS VALID ON EQUIPMENT COMMISSIONED BY ACD COMPUTERS LTD IN MAURITIUS AND ITS DEPENDENT TERRITORIES ONLY
4.0 WARRANTY IS VALID ONLY IF USED WITH PERIPHERAL CABLING AND ACCESSORIES APPROVED BY ACD COMPUTERS LTD
5.0 WARRANTY WILL BE WITHHELD IF ANY AMOUNT IS DUE ON THE ITEM SOLD
6.0 WARRANTY IS NOT VALID ON ANY ITEM WHICH DOES NOT SHOW THE SERIAL NO. AS PER INVOICE / WARRANTY CARD
7.0 WARRANTY DOES NOT APPLY ON:
7.01 SOFTWARE
7.02 PHYSICAL DAMAGE THROUGH MISUSE OR MISHANDLING
7.03 BURNED CIRCUITS AND PARTS
7.04 TAMPERING OF WARRANTY TAGS
7.05 INSECT INTRUSION
7.06 OXIDATION TO MAINBOARD AND CIRCUITS
7.07 FLOODING OR LIQUID SPILLING
7.08 ELECTRICAL PROBLEMS / UNSTABLE SUPPLY
7.09 DISKDRIVE HEADS AND LENS
7.10 KEYBOARD SWITCHES
7.11 NO-DIAL ERROR ON MODEMS
7.12 PRINTER HEADS / INK CARTRIDGES / TONERS / PRINTER RIBBONS
8.0 ITEMS NOT COLLECTED WITHIN ONE MONTH REPAIR COMPLETION DATE WILL BE DISPOSED OF
9.0 EQUIPMENT WILL BE COLLECTED FOR REPAIRS SUBJECT TO ALL DATA, CONTACT AND MAILS BACK UPS BEING DONE BY CLIENT
10.0 ACD COMPUTERS LTD SHALL NOT BE LIABLE FOR ANY LOSS OF DATA WHERE CLIENT REQUIRES BACK UP AND RESTORE OF DATA, CONTACT AND MAIL FILES
11.0 ACD COMPUTERS LTD SHALL NOT BE LIABLE FOR ANY BREACH OF CONFIDENTIALITY ARISING OUT OF THE HANDLING OF EQUIPMENT UNDER
REPAIRS SUBMITTED WITH UNSECURED PERSONAL DATA FILES.
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