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ACD Support Department

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Our Support dept. is a full fledged support dept . situated at Royal rd , Belle Rose with latest technology & parking facility . 

Kindly read our support charges carefully as well our Warranty terms and conditions below:


  SUPPORT CHARGES & WARRANTY 
          DIAGNOSTIC DATA MINIMUM
          & TROUBLESHOOTING BACK UP I HOUR
     FROM    FOR NON WARRANTY  AND OR LESS
     DELIVERY   TRANSPORTREPAIRSDIAGNOSTICRESTORELABOUR
     DATEPARTSLABOURTRANSPORTSERVICEACD CLIENTSOTHERSFEEFEECHARGE
          RSRS  RS
COMPLETE PC  1 MTHFREEFREEFREEPROVIDEDNOT APPLICABLE
COMPLETE PC  1 YRFREEFREECHARGEDPROVIDEDFREECHARGED450.00500.00400.00
LAPTOPS    1 YRFREEFREECHARGEDPROVIDEDFREECHARGED450.00500.00500.00
PRINTERS (EXCLUDING CARTRIDGE)1 YRFREEFREECHARGEDPROVIDEDFREECHARGED250.00 250.00
MONITORS   1 YRFREEFREECHARGEDPROVIDEDFREECHARGED250.00 500.00
ACCESSORIES  1 MTHEXCHANGENOT APPLICABLECHARGED100.00 100.00
CONSUMABLES  48 HOURSEXCHANGENOT APPLICABLECHARGED100.00 100.00
SPARE PARTS  1 YREXCHANGENOT APPLICABLECHARGED100.00 200.00
ORIGINAL SOFTWARE  NO WARRANTYFREE IF SUPPLIEDCHARGED450.00 500.00
TRANSPORT CHARGES 
       PICK UP 
      PICK UP OR DELIVERY
      AND DELIVERYONLY
        
        
NORTH     400.00250.00
SOUTH     400.00250.00
EAST     400.00250.00
WEST     400.00250.00
CENTRE     300.00200.00
TERMS AND CONDITIONS        
                 
1.0 WARRANTY WILL BE EXECUTED ONLY ON PRODUCTION OF WARRANTY CERTIFICATE (NON-TRANSFERABLE) OR EVIDENCE OF PURCHASE DATE 
2.0 WARRANTY WILL BE EXECUTED ONLY ON HARDWARE WITH SUPPLIED LICENSED SOFTWARE       
3.0 WARRANTY IS VALID ON EQUIPMENT COMMISSIONED BY ACD COMPUTERS LTD IN MAURITIUS AND ITS DEPENDENT TERRITORIES ONLY  
4.0 WARRANTY IS VALID ONLY IF USED WITH PERIPHERAL CABLING AND ACCESSORIES APPROVED BY ACD COMPUTERS LTD   
5.0 WARRANTY WILL BE WITHHELD IF ANY AMOUNT IS DUE ON THE ITEM SOLD       
6.0 WARRANTY IS NOT VALID ON ANY ITEM WHICH DOES NOT SHOW THE SERIAL NO.  AS PER INVOICE / WARRANTY CARD   
7.0 WARRANTY DOES NOT APPLY ON          
                 
  7.01SOFTWARE            
  7.02PHYSICAL DAMAGE THROUGH MISUSE OR MISHANDLING         
  7.03BURNED CIRCUITS AND PARTS          
  7.04TAMPERING OF WARRANTY TAGS          
  7.05INSECT INTRUSION           
  7.06OXIDATION TO MAINBOARD AND CIRCUITS         
  7.07FLOODING OR LIQUID SPILLING          
  7.08ELECTRICAL PROBLEMS / UNSTABLE SUPPLY         
  7.09DISKDRIVE HEADS AND LENS          
  7.10KEYBOARD SWITCHES           
  7.11NO-DIAL ERROR ON MODEMS          
  7.12PRINTER HEADS / INK CARTRIDGES / TONERS / PRINTER RIBBONS       
                 
8.0 ITEMS NOT COLLECTED WITHIN ONE MONTH  REPAIR COMPLETION DATE WILL BE DISPOSED OF     
9.0 EQUIPMENT WILL BE COLLECTED FOR REPAIRS SUBJECT TO ALL DATA, CONTACT AND MAILS BACK UPS BEING DONE BY CLIENT  
10.0 ACD COMPUTERS LTD SHALL NOT BE LIABLE FOR ANY LOSS OF DATA WHERE CLIENT REQUIRES BACK UP AND RESTORE OF DATA, CONTACT 
  AND MAIL FILES            
11.0 ACD COMPUTERS LTD SHALL NOT BE LIABLE FOR ANY BREACH OF CONFIDENTIALITY ARISING OUT OF THE HANDLING OF EQUIPMENT UNDER REPAIRS
  SUBMITTED WITH UNSECURED PERSONAL DATA FILES         
                   
                   

 

Support Center

For support enquiries, please contact ACD Computers Support Centre:

  • Tel: (+230) 464 7171
  • Fax: (+230) 465 8484
  • Email: