Our Support dept. is a full fledged support dept . situated at Royal rd , Belle Rose with latest technology & parking facility . 

Kindly read our support charges carefully as well our Warranty terms and conditions below:

SUPPORT CHARGES & WARRANTY

DIAGNOSTIC

DATA

MINIMUM

& TROUBLESHOOTING

BACK UP

I HOUR

FROM

FOR NON WARRANTY

AND

OR LESS

DELIVERY

TRANSPORT

REPAIRS

DIAGNOSTIC

RESTORE

LABOUR

DATE

PARTS

LABOUR

TRANSPORT

SERVICE

ACD CLIENTS

OTHERS

FEE

FEE

CHARGE

RS

RS

RS

COMPLETE PC

1 MTH

FREE

FREE

FREE

PROVIDED

NOT APPLICABLE

COMPLETE PC

1 YR

FREE

FREE

CHARGED

PROVIDED

FREE

CHARGED

450.00

500.00

400.00

LAPTOPS

1 YR

FREE

FREE

CHARGED

PROVIDED

FREE

CHARGED

450.00

500.00

500.00

PRINTERS (EXCLUDING CARTRIDGE)

1 YR

FREE

FREE

CHARGED

PROVIDED

FREE

CHARGED

250.00

250.00

MONITORS

1 YR

FREE

FREE

CHARGED

PROVIDED

FREE

CHARGED

250.00

500.00

ACCESSORIES

1 MTH

EXCHANGE

NOT APPLICABLE

CHARGED

100.00

100.00

CONSUMABLES

48 HOURS

EXCHANGE

NOT APPLICABLE

CHARGED

100.00

100.00

SPARE PARTS

1 YR

EXCHANGE

NOT APPLICABLE

CHARGED

100.00

200.00

ORIGINAL SOFTWARE

NO WARRANTY

FREE IF SUPPLIED

CHARGED

450.00

500.00

TRANSPORT CHARGES

PICK UP

PICK UP

OR DELIVERY

AND DELIVERY

ONLY

NORTH

400.00

250.00

SOUTH

400.00

250.00

EAST

400.00

250.00

WEST

400.00

250.00

CENTRE

300.00

200.00

TERMS AND CONDITIONS

1.0

WARRANTY WILL BE EXECUTED ONLY ON PRODUCTION OF WARRANTY CERTIFICATE (NON-TRANSFERABLE) OR EVIDENCE OF PURCHASE DATE

2.0

WARRANTY WILL BE EXECUTED ONLY ON HARDWARE WITH SUPPLIED LICENSED SOFTWARE

3.0

WARRANTY IS VALID ON EQUIPMENT COMMISSIONED BY ACD COMPUTERS LTD IN MAURITIUS AND ITS DEPENDENT TERRITORIES ONLY

4.0

WARRANTY IS VALID ONLY IF USED WITH PERIPHERAL CABLING AND ACCESSORIES APPROVED BY ACD COMPUTERS LTD

5.0

WARRANTY WILL BE WITHHELD IF ANY AMOUNT IS DUE ON THE ITEM SOLD

6.0

WARRANTY IS NOT VALID ON ANY ITEM WHICH DOES NOT SHOW THE SERIAL NO.  AS PER INVOICE / WARRANTY CARD

7.0

WARRANTY DOES NOT APPLY ON

7.01

SOFTWARE

7.02

PHYSICAL DAMAGE THROUGH MISUSE OR MISHANDLING

7.03

BURNED CIRCUITS AND PARTS

7.04

TAMPERING OF WARRANTY TAGS

7.05

INSECT INTRUSION

7.06

OXIDATION TO MAINBOARD AND CIRCUITS

7.07

FLOODING OR LIQUID SPILLING

7.08

ELECTRICAL PROBLEMS / UNSTABLE SUPPLY

7.09

DISKDRIVE HEADS AND LENS

7.10

KEYBOARD SWITCHES

7.11

NO-DIAL ERROR ON MODEMS

7.12

PRINTER HEADS / INK CARTRIDGES / TONERS / PRINTER RIBBONS

8.0

ITEMS NOT COLLECTED WITHIN ONE MONTH  REPAIR COMPLETION DATE WILL BE DISPOSED OF

9.0

EQUIPMENT WILL BE COLLECTED FOR REPAIRS SUBJECT TO ALL DATA, CONTACT AND MAILS BACK UPS BEING DONE BY CLIENT

10.0

ACD COMPUTERS LTD SHALL NOT BE LIABLE FOR ANY LOSS OF DATA WHERE CLIENT REQUIRES BACK UP AND RESTORE OF DATA, CONTACT

AND MAIL FILES

11.0

ACD COMPUTERS LTD SHALL NOT BE LIABLE FOR ANY BREACH OF CONFIDENTIALITY ARISING OUT OF THE HANDLING OF EQUIPMENT UNDER REPAIRS

SUBMITTED WITH UNSECURED PERSONAL DATA FILES